MAHMUD, Sifat. AI vs. Humans in U.S. Retail Banking: A Pilot Study on Customer Satisfaction and Service Excellence. Challenges and Issues of Modern Science, Dnipro, UA, v. 4, n. 2, p. 321, 2025. DOI: 10.15421/cims.4.321. Disponível em: https://cims.fti.dp.ua/j/article/view/321.. Acesso em: 29 jan. 2026.